A division of Save on Holding Co. Ltd. 1-save-on-lens.com is one of the fastest growing online contact lens replacement center in the world. We can achieve this status because one thing: We focus on customer satisfaction. By combining the lowest prices available with dedicated and personalized customer service, we are able to supply you with all brands name contact lenses at prices up to 50-70% below retail. With over 3 million contact lenses in our warehouse, we pride ourselves with high quality customer service and order fulfillment. 90% of the lenses we supply are dispatched within 1 business day, and normally within 3 days for non-standard lenses.

Your feedback is very important to us. If you  have any comments or questions, please feel free to let us know. We have experienced customer services representative to serve you on-line at our:
 

E-mail Us

	Customer Service:		support@1-save-on-lens.com
	Questions:		inquiry@1-save-on-lens.com
	Wholesales:		sales@1-save-on-lens.com

Call Customer Service:

	Toll Free:		1-888-208-7013
	International:		1-604-279-9510

We are open 7 days a week (PST)

	Monday - Friday		07:00 AM to 07:00 PM
	Saturday		08:30 AM to 5:30 PM
	Sunday		2:30 PM to 6:30 PM

	(604) 304-1840

Mail Us:   1-save-on-lens.com

	Address
	P.O. Box 781 Point Roberts, WA 98281-0781

Your personal information is secured at 1-Save-On-Lens; our customers' data is strictly protected against any unauthorized access. We guarantee that all personal customer information you provide in the course of doing business with us will be handled with the utmost security and confidentiality at all times. 1-Save-On-Lens will not disclose, sell, or trade any information about you to anyone.

* For Security measure, please remember to LogOut after shopping. The button is located at the Member Service Desk on the top of your page. 

Your information is secure when you place an order online with 1-Save-On-Lens. We makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. Your credit card information is in encrypted form from our secure web site to bank verification, making it virtually impossible for the information to be stolen or intercepted, and is therefore safe from computer hackers. 


Verifying Rx

As of July, 2004, under the “Fairness to Contact Lens Consumers Act” you have a right to receive your contact lenses prescription from prescribers. Your eye care practitioner is required to give you a copy of your contact lens prescription when you have your eyes examined – even if you don’t ask for it!

According to the Act, SaveOnLens will now need to have your contact lenses prescription on file. We will make it easy for you! That’s why we’ve developed 3 ways for you to provide us with the information we need that will enable us to send your contact lenses.

Express: Our fastest method for getting your lenses shipped to you! Select this option if you have a copy of your prescription that you can fax to us at our toll free fax numbers (1-604-304-1840). Our verification team will check to make sure that everything is in order, and will mark your order as verified. The faster you send us your contacts prescription, the faster we can process and ship your order.

Fast Find: We wanted to make it easy for you to give us your eye doctor’s information, so we developed the “Fast Find” tool. It is a quick and easy way to locate your eye doctor. You enter the city and state where your eye doctor is located, and the tool gives you a list of the eye care practitioners that we have on file. You then select your particular eye care practitioner from the list. We will confirm your prescription on your behalf and ship your order.

Fast Submit: If you have your eye doctor’s name, phone number and fax number and can’t locate your doctor using the Fast Find tool, you can enter eye doctor’s information in the Fast Submit area, and we will confirm your prescription on your behalf and ship your order.

At 1-Save-On-Lens we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in manufacturer's sterile packaging or your purchase will be refunded. Only Unopened boxes or glass vials of lenses can be returned for a refund within 30 days of order excluding shipping and handling charges.* Opened products can be returned only if you have a valid prescription for the lenses, with which you have been wearing without problems, and you feel that the lens is defective in some way. Please have a copy of your prescription together with the questioned lens and original packaging return to us. They will be returned to the manufacturer for examination. Misused or mishandled lens will not be replaced or returned.
Please ensure that you only order replacement contact lenses which you have been authorized by your optometrist to wear. For your protection, items should be returned via traceable mail.

Should you wish to return your lenses, you must email return@1-save-on-lens.com to receive a Return Authorization Number (RMA). In your return, a copy of your invoice must be included with the Return Merchandise Form.

* Special effect contacts and some special lenses, e.g. Custom Made Lenses cannot be returned or exchanged.

*A $10.00 re-stocking fee may apply on returned lens.

Cancellation- Kindly note an order can be cancelled at no charge before the manufacturer send out contacts. Cancellation after the manufacturer sending out contacts will incurr an manufacturer re-stocking fees of $10.00 per each manufacturer.

• If 1-Save-On-Lens is not satisfied with a customer's health condition of any kind, or considers that the replacement contact lenses requested are not clinically suitable according to customer's specification, the company reserves the right not to supply. 
• Any questions will be responded within 4 business days. 
• Customers under legal age must have parental permission before sending any personal information over the Internet, such as: name, address, phone number, e-mail address, or credit card information to us or to anyone else. Never buy anything through the Internet without permission from parents. 
• Please see our service Terms and Conditions for more information. 

Get Invoice

When you Login our Member Services Desk, the Get Invoice button gives you direct access to your purchase history. Simply click the order No. to print Invoice online.

Track order with Postal Services
Online	Call Toll Free
United States Postal Services	1-800-222-1811
Canada Post	1-888-550-6333